Return policy

Our return policy is simple:

If you are not completely satisfied with any merchandise you receive, please contact us for an immediate exchange, refund, or credit. Shipping charges are not refundable.

Please note: We cannot accept string returns once they have been installed on an instrument.

If a product is defective we will ship a replacement free of charge.

Please contact us for more details at (800) 359-9351.

Thank you.
Johnson String Instrument

• Any instrument or bow, with the exception of electric instruments and "student bows", purchased at Johnson's, whether online or in our shop, comes with the same guarantees and trade-up policies. (Click here for details.)
• Any returns made within thirty days of purchase will be honored with a full refund.
• Returns must be in original condition.
• For more information, please contact Jon Crumrine, Victoria Hayes, or Julie McKenzie in our Sales Department at sales@johnsonstring.com or by phone at 800-359-9351.